Shipping Policy
Silo Stone Home For all shipping enquiries, contact us at hello@silostonehome.com
Order Handling Time
All orders are prepared, quality-checked, and dispatched within 2–5 business days of payment confirmation.
- Orders placed on weekends or Australian public holidays will begin processing on the next available business day.
- A dispatch confirmation email containing your tracking reference will be sent once your order has been handed to our logistics carrier.
Transit Time
Once dispatched, the estimated carrier transit time to your nominated Australian address is 7–17 business days.
| Destination | Estimated Transit Time |
|---|---|
| Metro Areas (Sydney, Melbourne, Brisbane, Perth, Adelaide) | 7–12 Business Days |
| Regional Areas | 12–17 Business Days |
These transit windows are carrier estimates under standard operating conditions and do not include handling time.
Total Estimated Delivery Window
| Phase | Timeframe |
|---|---|
| Order Handling | 2–5 Business Days |
| Carrier Transit | 7–17 Business Days |
| Total from Payment Confirmation | 9–22 Business Days |
Business days exclude weekends and Australian public holidays.
Tracked Shipping
Every Silo Stone Home order is dispatched via a fully tracked logistics service. Your unique tracking number will be included in your dispatch confirmation email. You can use this number to monitor your shipment's progress directly through the carrier's tracking portal.
Cargo Insurance
All shipments are fully covered by end-to-end cargo insurance from the moment your order leaves our fulfilment centre until it is delivered to your nominated address.
In the unlikely event of loss or damage in transit, contact our support team immediately at hello@silostonehome.com. We will initiate a claim and arrange a full resolution on your behalf at no cost to you.
Shipping Costs
Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery postcode. All applicable fees are clearly displayed before payment confirmation. There are no hidden charges.
Incorrect Delivery Address
Please ensure your delivery address is accurate at the time of placing your order. Silo Stone Home cannot be held responsible for orders delivered to an incorrectly submitted address.
If you identify an error immediately after placing your order, contact us at hello@silostonehome.com as soon as possible. We will make every effort to amend your address prior to dispatch. Once an order has been dispatched, address amendments cannot be guaranteed.
Delivery Scope
Silo Stone Home ships exclusively within Australia. We do not currently fulfil international orders.
For all shipping enquiries, contact hello@silostonehome.com