Refund & Return Policy
At Silo Stone Home, we stand behind the quality of every product we carry. If for any reason you are not completely satisfied with your purchase, we offer a no-hassle 30-day return process with an instant refund upon return verification.
For all return and refund enquiries, contact us at hello@silostonehome.com
Return Eligibility Window
You have 30 days from the date of confirmed carrier delivery to initiate a return request. Requests submitted after this window cannot be accepted. The delivery date is determined by the tracking confirmation recorded by your carrier.
Condition Requirements
To be eligible for a return, all items must meet the following conditions without exception:
- The item must be completely unused and in its original, unaltered condition.
- The item must be free from damage, marks, or signs of use of any kind.
- The item must be returned in its original manufacturer packaging, including all protective materials, inserts, and accompanying documentation.
- Items that have been assembled, modified, or used in any capacity are not eligible for return.
How to Initiate a Return — Step-by-Step
Step 1 — Contact Us Email hello@silostonehome.com within your 30-day eligibility window. Include your order number, the item(s) you wish to return, and a brief reason for the return.
Step 2 — Receive Return Instructions Our team will respond within 24 hours with your authorised return address and packaging instructions.
Step 3 — Return the Item Securely repack the item in its original manufacturer packaging, including all protective materials, inserts, and documentation. We strongly recommend using a tracked and insured postal service, as Silo Stone Home cannot accept responsibility for items lost or damaged in return transit.
Step 4 — Provide Tracking Verification Once your return has been shipped, email your return tracking number to hello@silostonehome.com as confirmation that the item is on its way back to us.
Step 5 — Instant Refund Issued Upon receipt of your tracking verification, your refund will be processed immediately to your original payment method. No waiting period. No inspection delay.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received in a damaged condition or was incorrectly fulfilled by Silo Stone Home. In those cases, return shipping is fully covered by us.
Damaged or Incorrect Items
If your order arrives damaged or you have received an incorrect item, contact us at hello@silostonehome.com within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no cost to you. Return shipping for damaged or incorrect items is covered by Silo Stone Home.
Non-Returnable Items
The following are not eligible for return or refund:
- Items returned outside the 30-day window
- Items showing evidence of use, assembly, or alteration
- Items not returned in original manufacturer packaging
- Final sale or clearance items (where clearly noted at point of purchase)
For all return and refund enquiries, contact hello@silostonehome.com