Contact Us
We are here to assist with any enquiry regarding your order, our products, or our brand. Our support team operates to a strict 24-hour response standard — you will always hear from us.
Customer Support
Email: support@silostonehome.com
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
Response Commitment: All enquiries received during business hours are acknowledged and responded to within 24 hours. Enquiries submitted over the weekend will be attended to on the following Monday morning.
What to Include in Your Enquiry
- Your full name and order number
- A clear description of your enquiry or concern
- Any supporting photographs (for damaged or incorrect items)
Order & Shipping Enquiries
For questions relating to order status, tracking, or delivery timeframes, please have your order confirmation email and tracking number available when contacting us.
We are committed to providing a considered and responsive support experience that reflects the standard of our products. Every message is handled with care.